Privacy Policy

Guided Living Group ("we," "us," or "our") is committed to protecting the privacy and confidentiality of the individuals and families we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at guidedlivinggroup.com or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and mailing address provided through our contact or intake forms.
• Health and Care Information: Medical history, diagnoses, care needs, and related information submitted through our online intake form to help us provide appropriate placement guidance.
• Financial Information: Budget ranges and insurance information provided to assist with care placement recommendations. We do not collect or store payment card information.
• Usage Data: Browser type, IP address, pages visited, and time spent on our site, collected automatically via analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Provide senior placement guidance, care coordination, and related services
• Respond to inquiries and schedule consultations
• Match families with appropriate senior living communities and care providers
• Communicate updates, resources, and relevant information
• Improve our website and service offerings
• Comply with applicable laws and regulations

3. Confidentiality of Health Information

We treat all health and medical information you share with us with the highest level of confidentiality. This information is used solely to assist in identifying appropriate care options for your loved one. We do not sell, rent, or share health information with third parties except as necessary to provide our services (e.g., sharing relevant care needs with a senior living community you have expressed interest in) or as required by law. By submitting our intake form, you acknowledge and consent to this limited use of health information.

4. Sharing Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: Senior living communities, care facilities, or other care professionals as needed to fulfill your placement request and only with your knowledge.
• Professional Partners: Attorneys, financial advisors, or healthcare professionals you have referred us to or who have referred you to us, with your consent.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Operations: Third-party vendors who assist us in operating our website and conducting our business, subject to confidentiality agreements.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to analyze site traffic and improve your experience. We use Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymous. You may disable cookies through your browser settings; however, some features of the site may not function properly as a result.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. All data transmitted through our website is encrypted via SSL/TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal obligations
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.